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Extra info for Cisco - Deploying Voice over IP in Campus Environments 404

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Scr 70 35 Coming Soon! • Other Cisco applications: TAPI dialer (SoftPhone) IVR Auto-attendant Low-end call center 404 1039_05F9_c2 71 © 1999, Cisco Systems, Inc. Agenda • Prepare • Install CallManager and IP Phones Gateways Voice Mail and Other Applications • Manage and Secure 404 1039_05F9_c2 © 1999, Cisco Systems, Inc. Copyright © 1998, Cisco Systems, Inc. All rights reserved. Printed in USA. scr 72 36 Management and Security • Securing web admin • Remote NT admin • Using another database • Using call detail records • Managing reloads • Turning on trace • Printing paper labels • Troubleshooting phones 404 1039_05F9_c2 © 1999, Cisco Systems, Inc.

Printed in USA. doc 404 1039_05F9_c2 © 1999, Cisco Systems, Inc. 81 Troubleshooting IP phones • Got an IP address? • Found a TFTP server? • Got it’s configuration? • Got it’s load? • Registered with a CallManager? • DB error or no licenses? 404 1039_05F9_c2 © 1999, Cisco Systems, Inc. Copyright © 1998, Cisco Systems, Inc. All rights reserved. Printed in USA. scr 82 41 Please Complete Your Evaluation Form Session 404 404 1039_05F9_c2 © 1999, Cisco Systems, Inc. 83 404 1039_05F9_c2 © 1999, Cisco Systems, Inc.

INI in\\bin • Puts CDR in Access or ODBC Database Fig. 14: Excel Spreadsheet of CDR Records 404 1039_05F9_c2 © 1999, Cisco Systems, Inc. Copyright © 1998, Cisco Systems, Inc. All rights reserved. Printed in USA. scr 78 39 CallManager Reloads • Reload CallManager after change to the route patterns • No reload for new phones • Reloads will disconnect calls in progress • To fall over cleanly, unplug primary CM’s Ethernet, then stop and start 404 1039_05F9_c2 79 © 1999, Cisco Systems, Inc.

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