By John R. Walker, Jeffrey T. Hicks
Recommendations and recommendations for profitable VoIP deploymentsJustify your community funding * The step by step method of VoIP deployment and administration permits you to plan early and correctly for profitable VoIP integration together with your latest platforms, networks, and functions. * The targeted creation bargains a standard grounding for individuals of either the telephony and knowledge networking groups. * IT managers and undertaking leaders are armed with information on development a enterprise case for VoIP, together with info of return-on-investment (ROI) research and justification. * A VoIP deployment is gifted as an immense IT venture, permitting you to appreciate the stairs concerned and the necessary assets. * the great examine caliber of carrier and tuning describes whilst and the place to take advantage of them in a VoIP deployment. those are usually the main complicated themes in VoIP; you will get clever tips on which strategies to exploit in quite a few conditions. * You the way to plan for VoIP safety, together with prevention, detection, and response.
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Additional resources for Taking Charge of Your VoIP Project
Sample text
6. com/story/IWK20011114S0002. 7. Tolly, Kevin, "VoIP: Neither Panacea nor Pariah," NetworkWorld, February 18, 2002, p. html. 8. html#Cisco:%2012%20New%20IP-Based%20Telephony%20Products. 9. html. 10. month=1113&year=2001. Amazon don't be afraid of buying books Prev Chapter 3. Planning for VoIP A plan for success needs absolute attention. Do not use duct tape. Scott Kavanagh This chapter explains what you need to consider when planning a VoIP deployment. Continuing with the IT project plan introduced in Chapter 2, "Building a Business Case for VoIP," this chapter covers the first three stages in depth: 50 Next 51 • Planning, analysis, and assessment.
End-user productivity improvements were discussed in detail in the "New Features" section of this 47 48 chapter. These include the use of unified messaging or advanced call routing, the integration of telephony into end users' day-to-day business applications, and the fact that end users can become more mobile more quickly. A separate consideration is how your organization's end users might respond to your customers better. VoIP is often driven by a business unit wanting to improve levels of customer satisfaction.
All of this information helps you to plan your VoIP deployment because it enables you to understand the requirements and expectations that your deployment must fulfill. Call Detail Records Telephone records and the current private branch exchange (PBX) call volume reports are a good source of data about the likely call volume a network will have to handle. Your current phone supplier or the system itself captures information about telephone calls in call detail records (CDRs). You have seen simple examples of these, in your monthly itemized long-distance bill.